A return authorization must be requested for a refund or replacement of the exact item within 3 business days of receipt of merchandise. Shipping and handling fees are non-refundable. After the 3 business days, return authorizations will only be issued for replacement of an item. You will need to re-pack the item carefully in it's original box. We ask that you return the item(s) using the same carrier, UPS. You may also use the US Postal service but we highly suggest you purchase their "Delivery Confirmation" option. We will not be responsible for lost or stolen packages. Once we receive the package a refund will be issued within 48 hours. All refunds are sent "Priority 2-3 Day" mail or credit to your Credit Card if that is what was used when purchasing the item(s).
Tracking information will be emailed when your order has shipped.
No, we do not ship C.O.D.
Actually, your Credit Card has not been charged if it was declined. However, some Banks (your bank...as it has nothing to do with our bank or credit card processing procedures) place a hold on funds when an authorization is requested even though they have declined the charge. This apparently happens more often with ATM / Debit Cards. The funds are then released again after a few days, when the bank realizes that actually no charge was placed. It is important to note that when the AVS filter declines a transaction as the result of an AVS mismatch, the transaction is voided, but the authorization remains. The preauthorized amount reserved against the credit limit of the customer's card will remain for a predefined period of time until it is expired by the card issuer. (See your Merchant Service Provider for the exact length of this period.) This means that the amount is being held aside within the customer's account and may make their available balance show the amount deducted. This problem only occurs when you enter the incorrect Billing address for your purchase as it does not match the credit card's billing address. Usually, it takes about 3-4 business days for most banks to drop the authorization. For more information, please contact your credit card issuer.
We accept MasterCard, Visa, Discover and American Express and payment via Google Checkout.
While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another gift sent out, or credit can be given to you for the defective gift. We require that you send the defective back for an exchange before we ship the replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material.
Currently we do not ship to Alaska or Hawaii. This is due to the enormous shipping we would have to charge the buyer. If you live in Alaska or Hawaii and you try to order, you'll see your shipping rate as $499. It was set like that because our host server doesn't let us exclude Alaska & Hawaii from ordering.
At this time, we do not ship outside of the U.S., but we are looking into the most cost efficient method so that we can.